FAQ

Welcome to the KapyKompass FAQ page! Here you will find answers to the most common questions about the Rainbow collection, the Capybara collection, T-shirts, hoodies and yoga.

1. How can I place an order? You can easily place an order through our website. Select the products you want and add them to the shopping cart. Then follow the instructions to complete the payment and enter the shipping address.

2. What are the delivery times? Delivery time varies by location and product availability. In general, we aim to deliver orders as quickly as possible. You can get more detailed information about delivery times at the checkout.

3. Can I exchange or return products? Yes, we offer exchange and return rights if the product does not meet your expectations or is defective. See [our return policy] (link to the return page) for more information.

4. Do your products have a warranty? We offer a guarantee for all our products. If the quality of the product does not correspond to good quality, you have the right to return the product.

5. How can I contact customer service? You can contact our customer service via [contact form] (link to the contact page). We are ready to help with all your questions and needs.

6. Is it possible to track the progress of the delivery of my order? Yes, we offer an order tracking service. Once your order has been shipped, you will receive tracking information by email.

7. How can I pay for my order? We accept a variety of payment methods, including credit cards, online banking and PayPal. Choose your preferred payment method at checkout.

8. What are the most popular products in the Rainbow collection? The most popular products in our Rainbow collection include colorful clothes and accessories that radiate optimism and joy.

9. Can I order products from the Capybara collection customized? Unfortunately, we do not offer a customization service for products in the Capybara collection at this time.

10. How long is the delivery time for T-shirts and hoodies? Delivery time for T-shirts and hoodies depends on their availability. Delivery time in the EU 3-14 working days and elsewhere in the world 5-18 working days.

11. How has ecology been considered? Each product is made to order using the 'print on demand' principle, which reduces excess stock and waste. We pack most of the products completely without plastic. In our material choices, we choose organic or recycled materials.

We are here to answer any other questions you may have. Do not hesitate to contact [our customer service] (link to the contact page) with any further questions. Thank you for choosing KapyKompass!